jetbdt Privacy
Policy

Information We Collect

jetbdt collects personal data from you in several ways: directly when you register an account or interact with the Platform, automatically through your use of the Platform, and from third parties where necessary to verify your identity or process payments.

Information you provide directly:

• Registration data: Full legal name, date of birth, email address, mobile number, and residential address provided when creating your jetbdt account;
• Identity verification documents: Copies of your National Identity Card (NID), passport, driving licence, or other government-issued documents submitted as part of the KYC process;
• Payment information: Mobile financial service account details (bKash, Nagad, Rocket, Upay), bank account details, or card information provided when making deposits or requesting withdrawals. Full payment credentials are processed by our payment partners and are not stored on jetbdt's primary servers;
• Communications data: Messages, queries, complaints, or feedback you send to the jetbdt support team through any available channel.

Information collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone;
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, referral source, and navigation paths within the Platform;
• Cookies and local storage data: Session tokens, preferences, and analytical identifiers as described in the Cookies section of this Policy.

How We Use Your Data

jetbdt processes your personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we process your data are:

• Account management: To create, maintain, and secure your jetbdt account, including authentication, password recovery, and account status notifications;
• Identity and age verification: To fulfil our KYC obligations and confirm that all players are 18 years of age or older before permitting access to betting and casino products;
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate transaction records;
• Platform delivery and improvement: To provide the games, betting markets, live casino streams, and other features of the jetbdt Platform, and to improve their quality, stability, and range over time;
• Customer support: To respond to your queries, resolve disputes, and handle complaints in a timely and effective manner;
• Fraud prevention and security: To detect and investigate suspicious activity, prevent unauthorised account access, and protect the integrity of the Platform against fraud, money laundering, and collusion;
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to enforce self-exclusion, deposit limit, and time-out requests in accordance with jetbdt's Responsible Gaming policy;
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and data protection obligations;
• Service communications: To send you important account-related notifications, including deposit confirmations, withdrawal updates, security alerts, and policy change notices. These communications are operational and not marketing in nature.

Data Sharing & Third Parties

jetbdt does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment service providers: We share transaction-relevant data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they independently collect.

Identity verification partners: Where automated or enhanced KYC checks are required, we may share identity document data with specialist third-party verification services. These providers process data solely to verify identity and are contractually prohibited from using it for any other purpose.

Game software providers: Certain games on the jetbdt Platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as anonymised player identifiers and game round outcomes) to facilitate game delivery and audit fair-play compliance. They do not receive your name, payment details, or contact information.

Analytics providers: We use privacy-respecting analytics tools to understand how players navigate the Platform and to identify areas for improvement. Analytics data is aggregated and does not identify individual players by name.

Legal and regulatory disclosure: We may disclose your data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect fraud, money laundering, or other criminal activity.

Cookies & Tracking Technologies

jetbdt uses cookies and similar technologies (such as local storage tokens and session identifiers) to operate the Platform effectively and to understand how players interact with it. This section explains what cookies we use and why.

jetbdt does not use third-party advertising cookies or load tracking pixels from ad networks. You may control cookie behaviour through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your jetbdt account and using the Platform's core features.

Data Retention

jetbdt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes and enforce agreements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account's active status, plus a minimum period of five years following account closure, in accordance with AML and KYC record-keeping obligations;
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction, as required for financial audit and regulatory compliance purposes;
• Support and communications data: Retained for up to three years from the date of each interaction, to enable follow-up on unresolved queries and to maintain a dispute resolution record;
• Usage and analytics data: Aggregated analytics data may be retained indefinitely in anonymised form. Session-level usage logs are retained for up to 24 months;
• Responsible gaming records: Self-exclusion requests, deposit limit settings, and time-out records are retained for the full duration of the restriction and for a minimum of five years thereafter, to prevent circumvention of responsible gaming controls.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Players who close their accounts may request confirmation of data deletion for categories of data not subject to mandatory retention periods.

Security Measures

jetbdt takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

Our key security measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your browser and our servers;
• Encrypted storage of sensitive data fields, including identity document references and payment identifiers, at rest;
• Access controls that restrict access to personal data to only those staff and systems that require it to perform their designated functions;
• OTP (one-time password) verification for sensitive account actions including withdrawals and password resets, sent to your registered mobile number;
• Regular security audits and penetration testing of our Platform infrastructure;
• Monitoring systems that detect and flag unusual login patterns, high-volume transactions, or other indicators of potential account compromise.

While jetbdt implements industry-standard security practices, no platform can guarantee absolute security against all threats. In the event of a data breach that poses a material risk to your rights, jetbdt will notify affected players as promptly as practicable and will take immediate remedial action.

You also play an important role in keeping your account secure. You must maintain a strong, unique password for your jetbdt account, never share your login credentials with any other person, and contact support immediately if you suspect unauthorised access to your account.

Your Privacy Rights

As a jetbdt player, you hold a number of rights with respect to your personal data. jetbdt is committed to honouring these rights within a reasonable timeframe upon receipt of a verified request submitted through your account dashboard or to our support team.

• Right of access: You may request a copy of the personal data jetbdt holds about you, along with information about how it is processed;
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations;
• Right to restriction: You may request that we restrict the processing of your data while a query or complaint about its accuracy or lawful basis is being resolved;
• Right to data portability: Where technically feasible, you may request that your data be provided to you in a structured, commonly used, machine-readable format;
• Right to object: You may object to the processing of your data for marketing communications at any time. You may also object to processing based on our legitimate interests where you believe your rights and freedoms override those interests;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the jetbdt support team through your account dashboard. We may ask you to verify your identity before processing a data rights request in order to protect against unauthorised access to another person's data. We aim to respond to all data requests within 30 days of receipt of a complete and verified request.

Contact & Policy Updates

If you have any questions, concerns, or complaints about this Privacy Policy or about the way jetbdt handles your personal data, please contact our support team through your account dashboard. You may also reach us by email at the address below — note that this is provided as plain text only and is not a clickable link:

[email protected]

Our 24/7 English-language support team is available every day of the year, operating on Bangladesh Standard Time (BST, UTC+6). For privacy-specific enquiries, please mark your message clearly as a "Privacy Request" so that it can be directed to the appropriate team member promptly.

jetbdt reviews this Privacy Policy regularly and will update it when our data practices change, when new Platform features are introduced that affect data processing, or when applicable data protection standards evolve. The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Material changes will be communicated to active players via a notice on the Platform prior to taking effect. We encourage you to revisit this Policy periodically to stay informed of how your data is being handled.

This Privacy Policy is governed by the principles applicable to jetbdt's operations and is intended to reflect best practices in data protection for the benefit of our players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh. Your trust is fundamental to the jetbdt platform experience, and we take our responsibility to protect your data with the utmost seriousness.